Account and Data Deletion

1. How to request it

Write to [email protected], from the same e-mail address you use to sign in to the app, with the subject Account deletion.

In your message, tell us whether you want to:

• delete the whole account, together with the personal data linked to it; or
• delete only part of the data, keeping the account active — in which case, describe what you want erased.

If you prefer, speak to the team on the official WhatsApp. Confirmation of the request is always done by e-mail, so that we know it came from you.

2. What happens next

We confirm that the request came from the account holder, carry out the deletion within 30 days of that confirmation, and e-mail you when it is done. There is no charge for this.

3. What is deleted

The account and the personal data associated with it in the app. Once deleted, neither the account nor what was in it can be recovered.

4. What may still be kept

Some records are kept because the law requires it, and for that reason alone:

• application access logs, which the Brazilian Internet Civil Framework (Lei nº 12.965/2014, art. 15) requires to be kept for six months;
• tax and accounting documents, where a programme was purchased, for the periods set by Brazilian tax law.

Once the legal period ends, those records are deleted as well.

5. Before you ask

Deleting the account ends access to the content linked to it, and that cannot be undone. If you have a programme under way, speak to the team first.

6. Contact

Questions about the request, or about privacy in general: [email protected]. How we handle personal data is described in the Privacy Policy.